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The Crucial Role of Inbound Service Calls: A Closer Look at Dealership Challenges
By: Jamie Szczecina In the dynamic realm of automotive service, the significance of efficient communication cannot be emphasized enough....
jamie3814
Dec 17, 20232 min read


Employee Spotlight - Alejandro Castro Mannarelli
XDC focuses on even more than just the smiling and dialing and our extraordinary engagements. The well oiled machine we call our team is...
jamie3814
Nov 14, 20232 min read


Maximizing Holiday Sales: The Role of Virtual Call Centers in Dealerships
By: Jamie Szczecina The holiday season is upon us, and as the festive spirit permeates the air, both customers and businesses gear up for...
jamie3814
Nov 8, 20233 min read


The Evolving Future of Customer Support
By: Jamie Szczecina The COVID-19 pandemic has reshaped the way we work, communicate, and access services. With lockdowns and social...
jamie3814
Oct 5, 20232 min read


The Importance of Dealership Visits
By: Jamie Szczecina The process of buying a car has evolved significantly over the years, with the internet playing a pivotal role in...
jamie3814
Sep 19, 20232 min read


Unlocking Growth: The Untapped Opportunities of Working with a Business Development Center
By: Jamie Szczecina In today's competitive business landscape, success is not just about having a great product or service; it's also...
jamie3814
Aug 22, 20232 min read


People and Process: The True Driving Forces in the Automotive Industry
By: Jamie Szczecina In the world of the automotive industry, marketing often takes center stage, grabbing attention with flashy ads,...
jamie3814
Jul 20, 20233 min read


Employee Spotlight - Roy Barnes
XDC focuses on even more than just the smiling and dialing and our extraordinary engagements. The well oiled machine we call our team is...
jamie3814
Jul 13, 20232 min read


Market Correction in the Automotive Industry
By: Jamie Szczecina The automotive industry has been one of the most significant contributors to the global economy for decades. The...
jamie3814
Jun 21, 20233 min read


Employee Spotlight - Patrick Lambre
XDC focuses on even more than just the smiling and dialing and our extraordinary engagements. The well oiled machine we call our team is...
jamie3814
Jun 13, 20232 min read


Employee Spotlight - Terry McSpadden
XDC focuses on even more than just the smiling and dialing and our extraordinary engagements. The well oiled machine we call our team is...
jamie3814
May 30, 20232 min read


Speed Matters
By: Jamie Szczecina In today's fast-paced business world, speed is a critical factor in determining success. The automotive industry has...
jamie3814
May 18, 20232 min read


Employee Spotlight - Jamie Szczecina
XDC focuses on even more than just the smiling and dialing and our extraordinary engagements. The well oiled machine we call our team is...
jamie3814
Apr 27, 20232 min read
Audience Mining, More Important than EVER
By: Jamie Szczecina Audience mining requires putting in the work... and not just this kind of mining. So what exactly is audience mining?...
jamie3814
Apr 20, 20232 min read
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