XDC Live BDC Agents are XDC's Managed Lead Nurturing & Appointment Conversion Service designed to help dealerships professionally manage, nurture, and convert leads into appointments. Trained U.S.-based agents work directly inside your dealership's CRM to complete follow-up tasks, make live outbound calls, respond to customers, send texts and emails, document activity, and maintain healthy lead pipelines.
Every lead deserves consistent, professional follow-up. But salespeople are often focused on the customers standing in front of them, while managers are left trying to enforce CRM activity and dealerships struggle with BDC staffing, turnover, and accountability. XDC provides a dedicated team that works your CRM every day, acting as an extension of your dealership to maximize customer engagement, appointment opportunities, and pipeline health.
YOU NEED LIVE BDC AGENTS IF...
You have leads sitting in your CRM that aren't receiving consistent follow-up
Leads are aging or being abandoned before they're ready to buy
Your sales team doesn't have the time or bandwidth to work every lead
Your dealership struggles with BDC staffing, turnover, or accountability
Your CRM tasks are inconsistent, incomplete, or difficult to manage
You want professional follow-up across calls, texts, emails, and CRM tasks
More Than Lead Follow-Up. Complete Lead Management.
You want more appointments without adding additional internal staff
What Makes Live BDC Agents Different
Instead of simply making calls or providing another source of lead follow-up, XDC manages the customer opportunity from inside your CRM. Our trained U.S.-based agents work as an extension of your dealership, managing leads every day, communicating with your team in real time, and consistently moving opportunities toward the next step.
Case Study
Featured Case Study
See Live BDC Agents in Action
Discover how XDC Live BDC Agents become an extension of your dealership, managing leads inside your CRM, providing consistent human follow-up, and converting more customer opportunities into appointments without adding the staffing burden of building an internal BDC.
We create exceptional customer experiences.
Nurture Ninja
Lead Engagement Engine
From lead capture to follow-up, texting, email, appointment reminders, and reputation
management, our Nurture Ninja CRM keeps every customer engaged with timely, personalized
communication so no opportunity falls through the cracks.
IronClaw
Stop Buying Leads & Convert the Ones You Already Have
IronClaw is a lead conversion platform built to help dealerships turn existing website traffic into qualified sales and service leads, converting more of the leads they already have through interactive tools, personalized offers, test-drive scheduling, pricing unlocks, SMS engagement, and other conversion-focused experiences.
Samurai Platform
Find the Trade-In Opportunities Already in Your Database
Samurai is a data mining platform that analyzes your DMS and CRM to identify high-value sales
and service opportunities. From equity to lease maturity, service conquest, retention, and
upgrades, Samurai helps you act on customers most likely to buy.
Tsunami Campaigns
Flood your showroom with buyers in as little as 72 hours.
Tsunami combines multi-deployment email campaigns with live calls to generate showroom traffic fast. With a 72-hour turnaround, we engage qualified customers, build urgency, and help move more opportunities from initial interest to active buyers.
Typhoon Events
Unleash a wave of showroom traffic with our sales event strategies.
Typhoon strategically combines the right mix of XDC products to create a 5- or 10-day salesevent strategy tailored to your dealership's goals. By layering powerful solutions, it amplifiesyour reach, accelerates results, and delivers a greater impact in less time.
Direct Mail
Put your message directly in buyers’ hands.
Direct Mail helps your dealership reach targeted households with timely, high-impact campaigns. From sales and service offers to special events and promotions, we help generate interest, drive showroom traffic, and keep your dealership visible to the right buyers at the right time.
Live Experiences (US Based)
Increase appointments with trained BDC agents.
Our trained BDC agents use a proven speed-to-lead appointment cadence to engage customers quickly and consistently. By handling calls, follow-ups, and appointment scheduling, our team delivers 110% more effectiveness while helping your dealership operate with 25% less labor.