ABOUT XDC
People Make the Difference.
Every XDC live agent is 100% U.S.-based, because we believe where and how your customers are met matters.
XDC was built on a simple idea: businesses deserve better customer conversations. Since then, we’ve grown our people, technology, and capabilities while staying focused on creating better experiences and capturing more opportunities. In 2022, XDC acquired eDealer, bringing together complementary technology, expertise, and teams to expand what we can deliver for our customers.
Behind every call is a real person with a question, a need, or a decision to make. We’re here to listen, help, and represent your business with care. We don’t simply answer calls. We become an extension of your team.
Meet the Team
The people answering your customers’ calls are an extension of you. Our team learns your business, understands your customers, and brings professionalism, personality, and genuine care to every conversation.
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Jonathan Thompson
CEO / Managing Partner | Since '22
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Terry McSpadden
Chief Revenue Officer / Managing Partner | Since '23
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Rick Jungkuntz
Director of Client Success | Since '25
David Musso
Business Center Team Lead | Since '25
Sindy Amparo
Client Experience Lead Coach | Since '24
Randy Victoria
Client Experience Coach | Since '23
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Michael Olivares
Client Experience Coach | Since '25
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Shen Sing
Business Center Product Specialist | Since '25
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Angel Cuevas
Business Center Product Specialist | Since '25
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Jessica Soto
Client Success Coordinator | Since '26
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Experience NINJA
Ninja Warrior | Since '22
The XDC Difference
Real People Picking Up
Every conversation is handled by a person who is there to listen, help, and represent your business well.
100% U.S.-Based Agents
Our 100% U.S.-based team provides the communication, familiarity, and personal connection your customers expect when they call your business.
Experts on Your Brand
We learn your business, understand your customers, and represent your brand like an extension of your team.
Capture More Opportunities
We turn customer conversations into appointments, leads, sales, and loyal relationships.