We're making our client's clients LOVE doing business.
Our approach at the Experience Development Center (XDC) is connecting with the right audiences through our virtual contact center associates, or as we call them, Experience Coordinators, are dedicated to delivering the best experience before, during and post our engagements.
You have an audience that should be contacted by a live-person, we do just that, with a World-Class Experience in mind.
Although we have team members with roots all over the world, all of our Experience Coordinators are United States based and fluent in English to deliver the best experience to each contact. We also have Experience Coordinators fluent in Spanish.
Quality Focused Team Incentives
An Extension of Your Team
Our Experience Coordinators are prepared with every contact with state-of-art contact technology integrated with information so their engagements are as personalized as possible. Our Experience Coordinators reach out via phone, text and email to increase opportunities and engagements to generate opportunities.
All Communications Recorded
Text & Email Follow Up
Contact rates have decreased due to increased privacy protection laws driven by the FTC. However, to increase contact rates our team uses phone registration technology to avoid calls being identified as SPAM.
129+ Million SPAM Calls per day
T.R.A.C.E.D Act enforced in early 2022
Registration improves contact by 30%
We take the fear out of using an outsourced "BDC".
Our results, rather the EXPERIENCES we generate speak for themselves. HAPPY clients are the BEST clients. We are ensuring that our clients have the ability to communicate with their clients at the right moment with the right channels to generate MORE opportunities. Most Business Development Centers (BDC) focus on purely appointments whether of great quality or not - we focus on the EXPERIENCE. We know that if we treat the customer right, even if they aren't ready today, we set them up to ENGAGE in the future.
XDC in the Numbers
Opportunity Generation Ratio
Types of Contact
We’re looking for innovative customer-service and experience-focused individuals to join our team.
Great job with getting our appointments where we need them to be. We appreciate the quality and work that you do at XDC for our service business.