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Hotline Consultant

Experiences
that drive
Engagement.

World-Class Experience-Focused Virtual Business Development Center.

VISION

We're making our client's clients LOVE doing business.

Our approach at the Experience Development Center (XDC) is connecting with the right audiences through our virtual contact center associates, or as we call them, Experience Coordinators, are dedicated to delivering the best experience before, during and post our engagements. 

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SERVICES

You have an audience that should be contacted by a live-person, we do just that, with a World-Class Experience in mind.

Lower Payment APR

TRADE CYCLE

Service Activation

SERVICE ACTIVATION

Lead Follow Up Appointment

LEAD FOLLOW-UP

U.S.A Based

Although we have team members with roots all over the world, all of our Experience Coordinators are United States based and fluent in English to deliver the best experience to each contact.  We also have Experience Coordinators fluent in Spanish.

Conversation Experts

Quality Focused Team Incentives

An Extension of Your Team

Online meeting
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TECHNOLOGY

Our Experience Coordinators are prepared with every contact with state-of-art contact technology integrated with information so their engagements are as personalized as possible. Our Experience Coordinators reach out via phone, text and email to increase opportunities and engagements to generate opportunities.

All Communications Recorded

CRM Integration

Text & Email Follow Up

MORE CONTACT

Contact rates have decreased due to increased privacy protection laws driven by the FTC. However, to increase contact rates our team uses phone registration technology to avoid calls being identified as SPAM.

129+ Million SPAM Calls per day

T.R.A.C.E.D Act enforced in early 2022

Registration improves contact by 30%

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WHY XDC

We take the fear out of using an outsourced "BDC".

Our results, rather the EXPERIENCES we generate speak for themselves.  HAPPY clients are the BEST clients.  We are ensuring that our clients have the ability to communicate with their clients at the right moment with the right channels to generate MORE opportunities. Most Business Development Centers (BDC) focus on purely appointments whether of great quality or not - we focus on the EXPERIENCE.  We know that if we treat the customer right, even if they aren't ready today, we set them up to ENGAGE in the future.

Accountant at Work

XDC in the Numbers

7-10%

Opportunity Generation Ratio

6-8

Types of Contact

45%

Contact Ratio

2-3%

Transaction Ratio

CAREERS

We’re looking for innovative customer-service and experience-focused individuals to join our team. 

Steven Clark

TENNESON NISSAN

Service Director

Tifton, GA

Great job with getting our appointments where we need them to be. We appreciate the quality and work that you do at XDC for our service business.

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