VISION
We're making our client's clients LOVE doing business!
Our approach at the Experience Development Center (XDC) is connecting with the right audiences through our virtual contact center associates, or as we call them, Experience Coordinators & Ninjas, who are dedicated to delivering the best experience before, during and post our engagements.
TRUSTED BY
WHY XDC?
Our results, rather the EXPERIENCES we generate, speak for themselves. HAPPY clients are the BEST clients!
We are ensuring that our clients have the ability to communicate with their clients at the RIGHT moment and with the right channels to generate MORE opportunities.
Most business development centers (BDCs) focus purely on appointments whether of great quality or not - we focus on the EXPERIENCE!
We also support you with an experienced and process driven ACCOUNT EXECUTIVE, who is tied directly to your SUCCESS.
Slice Through Your Data & Generate Leads
Samurai Platform
Skip the 'campaign' mind-set and activate the most robust data-mining Solution. The Samurai Platform is optimized to help increase sales retention and conquest new sales opportunities while combining live calls, email, text, voicemails, and mail.
ENGAGEMENT
The Samurai Platform communicates in all channels to get the highest engagement levels by incorporating HUMAN-TOUCH and 2-Way communication channels.
Audience Segmentation
Using your customer transaction history from the DMS - Samurai can spot the best audiences to trade from previous sold or service customers.
Communication
Our approach to engagement is from an Omni-Channel contact of Live Calls, Texts, Emails and Direct Mail.
CRM Integration
All engaged leads are injected into the CRM, and these leads are ones that ACTUALLY engaged with an Appointment or Requesting important information.
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INDUSTRIES
Powersports
For those dealers that provide thrills and some of most memorable experiences, our team focuses in areas to generate unique opportunities that most powersports dealers miss - acquiring pre-owned inventory, upgrading previous customers, or getting customers to come back and trust them for all their service needs.
SERVICES
You have an audience that should be contacted by a live-person.
We do exactly that with a World-Class Experience in mind.
Data-Mining
There are many programs that allow for great data-mining, and typically offer automated communications via direct mail and email...however we know the best form of contact is a live person! So if you are paying for software to data-mine, and don't have a dedicated champion to actually make the calls - let XDC be your data-mining champion! We have also helped clients save on spending on costly data-mining software - so instead of paying for software and hoping the team uses it, our team will do the data-mining and generate the opportunities through live calls. Trade-Cycle, Equity, Lease Expiration, Due/Overdue for Service...you name it, we will generate opportunities from it.
Customer Reactivation
With any relationship, consistent communication is key, and we find at times either customers have switched to another provider or just off their expected interval for coming back. Our team will help with a strategy to mine previous customers or prospects, to identify the best audiences to reach, and reactivate them for their next purchase or service visit.
Product Upsell
Once a vehicle is purchased and the customer runs through F&I, some customers may not understand the value or be on time-constraints to add on products such as Vehicle Service Contracts or other Auxillary products! Our team will follow up post transaction for CSI, and more importantly will add value and help get the customer interested and potentially reconsider those after-sale benefits.
Get in Touch
Experience Development Center
World Class Experience Focused Virtual Business Development Center
727-401-8236