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Employee Spotlight - Tiana Montgomery

XDC focuses on even more than just the smiling and dialing and our extraordinary engagements. The well oiled machine we call our team is what makes XDC, XDC. Because of the outstanding work each and every member of our XDC family puts in daily, we are eager to feature them monthly. We wouldn’t be where we are today if it weren’t for the charisma and positivity of every individual.

Favorite Quote:  "If you are not willing to learn, no one can help you . If you are determined to learn , No one can STOP you."

What is something that [people within your industry/niche] are forced to deal with that you have hopes of fixing? 

Having more agent conversations and bringing people together so that we all are on the same page. One band, one sound.

What does a day in your life look like when working at XDC? 

We get together every morning to discuss the CRMs. Then we split off to Vins, where I follow up with any new leads and complete any remaining follow-ups until 6pm or 7pm. During this time, I'm also hooked into Volie to answer incoming calls and place outgoing ones. In addition, I focus on a few missed calls and squeeze in a QC call till 9:00 PM.

What do you like about working at XDC? 

I adore my job, my teammates, and the environment in which I work. My specialty is customer service. I appreciate the opportunities that XDC offers its employees and the atmosphere has been wonderful all around even if we work remotely. It is advantageous to be able to work from home and maintain a personal life.

What are the values that keep you going? 

A charismatic personality is characterized by positive body language, dynamic communication that has passion and excitement, warmth and competence that engages and persuades others, and both social and leadership qualities. Self-awareness, open body language, active listening, and treating everyone with respect are examples of behavioral attributes that may be learned.

Determined people have a strong sense of motivation and dedication to their goals. They triumph over obstacles and letdowns with immense delight in the results of their labor. Well-known individuals with this determined disposition are those that demonstrate unwavering commitment and tenacity in their pursuits. 

What are your top 3 favorite Movies and/or TV shows? 

The Pursuit of Happiness, We were soldiers, and John Q.

What does your dream vacation look like? 

Going back home (Guam) to soak up the sun, Bbq, and vibing at the beach all day long.

What do you enjoy doing outside of work?

I enjoy shopping, cooking, and annoying my 3 year-old son, LOL. He hates it when I try to sing karaoke on the mic. He always says "No mom, not again... close your mouth." LOL :)

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