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Employee Spotlight - Nikki Jones

XDC focuses on even more than just the smiling and dialing and our extraordinary engagements. The well oiled machine we call our team is what makes XDC, XDC. Because of the outstanding work each and every member of our XDC family puts in daily, we are eager to feature them monthly. We wouldn’t be where we are today if it weren’t for the charisma and positivity of every individual.

Favorite Quote:  "Only in the darkness can you see the stars" - Martin Luther King Jr.

What is something that [people within your industry/niche] are forced to deal with that you have hopes of fixing?

The BDC is the first contact your customer will have with the dealership. The customer most of the time believes you are in the sales department. To be sure your agents are prepared and represent the dealership properly they need proper training and guidance. In addition you will want to be sure you're bringing the most qualified agents to the team.  The BDC can either make or break the relationship with your customer. Compensate them well and spare no training or knowledge. It will pay off!

What does a day in your life look like when working at XDC?

A day in my life working at XDC starts with a supportive, caring team that greets and welcomes you to work. All day the communication and collaboration is what really makes XDC stand out. 

What do you like about working at XDC? 

I love the collaboration and the positive communication that we all have on a daily basis. 

What are the values that keep you going? 

The values that keep me going are Respect, Gratefulness, and most importantly love! 

What are your top 3 favorite Movies and/or TV shows? 

Armageddon, Pretty Woman, and Dirty Dancing.

What does your dream vacation look like? 

Scotland, Ireland, or somewhere in the Pacific Northwest. 

What do you enjoy doing outside of work? 

I enjoy my pets, decorating my home, and my daughters!

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